NorthStar

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NorthStar Customer Services

At NorthStar, we want to form lasting relationships with our customers, built on partnership and trust, resulting in shared success.

We offer a range of services, including

IT Assessments and Health Checks

Business Processes
IT Processes

Requirements Analysis

IT Strategy and Business Case Development
Cost/Benefit, Impact and TCO Studies
Business and IT Alignment

Operational Process and Procedures

Adopting Best Practices
Business Continuity

IT Service Management Training

ISEB accredited courses leading to recognised professional qualifications, or customised training to meet your specific requirements.

Solution and Technology Selection

IT Infrastructure (H/W platforms, Operating Systems, Security)
Applications

At the core of our approach and underlying our activities is our Best Practice consulting service.

Best Practices for IT Service Management
Using ITIL ⁽¹⁾ and ISO/IEC 20000 ⁽²⁾ as a framework, we offer a range of consulting services to help you develop, improve or assess your IT processes, resulting in improved service delivery and lower costs ⁽³⁾.

1. ITIL is a registered trademark of the Office of Government Commerce
2. BS15000 was developed by the British Standards Institute
3. " the IT organisation could achieve as much as 48% reduction in its annual total cost of ownership by adopting ITSM principles" - Simon Mingay, Gartner Group 11/04.